Tag: service delivery

Service delivery will save African governments

“The issue of service delivery comrades, we have to do it… its service delivery improvement or death for us,” President Ramaphosa of South Africa speaking to a gathering ANC councillors

The continent is in a worrying state. COVID, and burdensome debt and lethargic economic growth have led to stagnating economies that are not creating jobs or opportunity and there is a young population that is angry about it. Add to this a politics that is old and unresponsive to the pressing needs of the day – the average age of African presidents is 65.

Across the continent there is a potent cocktail of frustrated masses of young people who when they turn angry are ready to explode, and in some countries it already has. In Kenya this has actualised in the Gen Z protests, the Arab Spring had roots in the same dynamics of frustration and anger. Mozambique, Angola and Togo have recently been rocked by youth led protests and as we have seen in Burkina Faso, Sudan, Tunisia, and Egypt protests can topple governments.

I’ve written previously about the need for a single minded focus on jobs and growth but that is not something that will turn around African citizens lives overnight. Something that will quickly make a difference and help to change attitudes and reduce frustrations is service delivery. The boring everyday business of governing.

Why service delivery.

We interact with government every day in a myriad of ways from the fundamental like education and healthcare, to the mundane like collecting rubbish and filling potholes, to the vital like issuing critical documents like IDs birth certificates and passports.

In the grand scheme of things this may seem small in comparison to infrastructure, trade deals, and war and peace. However, the mundane has an enormous impact on people’s lives. People who cannot start businesses, get jobs, or go to university because they do not have documents. Being forced to live in terrible conditions due to uncollected garbage, dilapidated roads, and leaking water pipes. The despondency bad health care and education cause among those who have no other choice but to use public services is tragic.

Giving citizens crap services has three crucial impacts; first it degrades the quality of people’s lives and in doing so undermines their dignity. Second it creates frustration and anger that feeds into the broad dissatisfaction that if left to fester can topple governments. Third it creates friction (extra costs and lengthens timelines) in the economy and the opportunity for extractive corruption that undermines jobs and businesses (especially small and micro-enterprises). Even the World Bank in its institutional assessment of African countries notes that “there is an urgent need for governments in Africa to improve the delivery of essential services to promote inclusive, sustainable growth.”

Smart governments should recognise this and recognise that service delivery is cheaper and more practical to implement than all the grand projects and visions. In this era of constrained fiscal space focusing on the possible things that will improve people’s lives and improve their everyday experience with government would actually give African governments the credibility they need for people to support grand policy implementation.

Delivery is dignity.

People’s everyday experiences matter. To be forced to spend money for a private solution to a public service, or pay a bribe to get a basic service, or be forced to endure the humiliation of a degraded service is infuriating and it undermines the dignity of everyone forced to interact with those dysfunctional systems.

Service delivery matters to peoples livelihoods. Bad service delivery sucks energy and capital out of businesses and economies that desperately need them to drive growth and create jobs.

In providing bad services governments are hobbling themselves and their economies. Fixing them requires no more than doing what is budgeted for properly. Focus on getting the “simple” things right that improve people’s everyday experiences. Then maybe we can build grand visions of the future.

Participatory Budgeting for Africa: Development by the people, for the people, of the people

On the 13th of January 2020, the Matatu (minibus) operators of Kasarani in Nairobi had enough. The Kasarani – Mwiki road that was used by thousands of people every day was in a deplorable state, driving the transport operators, residents, and pedestrians crazy by doubling the price of public transport and travel times. So, they did what unhappy citizens in a democracy do, they protested. The residents of the area protested for 3 days, enduring the brutal attempts of the police to stop these protests. Tragically a 17-year-old boy was shot dead by the police, and only then did the relevant authorities and Nairobi’s elected leaders finally take notice and step in to commit to having the road fixed. This is not unique to Nairobi or Kenya, across the continent, people are constantly decrying the poor state of public goods and services that their governments deliver, in South Africa, they are so common they have a name, “service delivery protests.”

At the centre of this dissatisfaction sits the most impenetrable and stiflingly boring yet critically central government process, budgets. Complex and obscure by design, budgets are drafted and passed in a process that few understand, engage with, or can change. Yet how and where the government decides to spend public money has a direct impact on citizens, and far too often across Africa, those decisions are driven by private (often corrupt) interests or the priorities of lenders and donors. In my previous post, I argued that the pandemic has broken the system of economic, policy and political norms and Africa has an opportunity to reshape its vision of development. Part of that is recognising that markets cannot, nor should they do everything, especially delivering effective public goods and services. Coupled with that recognition must also be a change to the way that public money is spent on those goods and services because it is clear that the way we fund and hold public spending accountable is not working either. That we must bring the budget process closer to people so that it better reflects the needs and aspirations of our communities. How do we do this? Through an approach called participatory budgeting, where communities get to decide how public money will be spent in their localities.

What is participatory budgeting and how does it work.

Participatory budgeting is a process of democratic deliberation and decision making, where people come together to decide how to spend part of a public budget. It can take place on a small scale at the service or neighbourhood level, or it can be done at the city or state level. It is in reality remarkably simple people from a particular area or community come together to:

  • Discuss their issues and priorities,
  • Identify projects or services that would address those needs,
  • Vote on which one of those is going to be funded,
  • Monitor budget execution, procurement, and project implementation.

Some may argue that this is how traditional budget processes work. That the public can participate in the formal budget process by going to public participation forums and lobbying their legislators. However, as someone who has been involved in this process, it is exceedingly hard for ordinary citizens to get their concerns across. Lobbying, around government budgets, is dominated by corporations, special interest groups and politicians and it is usually focused and tax breaks, subsidies, and pet projects. Civil society is often relegated to the periphery and individual citizens are barely heard. Furthermore, this national or regional budgeting process prioritises projects and programmes at those levels over local issues that may not affect a large enough number of people to get noticed. The divide between people and their political establishments is at the widest during the budgeting process. It is hard to access the process of budget making and it is so big and complicated it is nearly impossible for the average person to understand. Here is Kenya’s budget for this fiscal year, thousands of pages of impenetrable numbers, spending and project codes, hard for even an economist or accountant to make sense of. Yet it determines how much money goes to health care, building roads, schools, paying the police etc.

Participatory budgeting does not stop national or regional budgeting, rather it just sets aside a certain amount of money for local communities to use. This is not an alien concept to African countries, where there are already various forms of federalism or devolution that see national governments give tax revenues to regional units to use in their own budgeting process. Participatory budgeting is an extension of subnational decision making at a more localised level, but most importantly it involves the participation of groups that are usually side-lined. The poor, minorities, women, and those who typically feel their voices are not heard but do not matter. By showing up, and participating, the things that matter to them can not only be heard but get funded.

From Porto Alegre to Paris

In 1989, the newly elected Workers’ Party overturned the decision-making process so that citizens decided how a portion of a city’s budget was spent. By 1997, sewer and water connections went up from 75% to 98%; health and education budgets increased from 13% to about 40%; the number of schools quadrupled, and road building in poor neighbourhoods increased five-fold. Importantly, participation in budgeting meetings grew from fewer than 1,000 people per year in 1990 to about 40,000 in 1999. Extraordinarily, participatory budgeting not only encourages people to pay taxes and fees but, in some cases, people have even asked for higher taxes – because they can see where it goes.

In 2014, after a new mayor was elected, Paris began the world’s largest experiment in participatory budgeting. In its first incarnation, Parisians could vote on how to spend €20 million on 15 possible projects identified by the city. The next year they began a comprehensive participatory budgeting exercise. €65 million was set aside and citizens generated and voted on their own project ideas. Between 2014 and 2020, the city has committed to reserving €500 million to be spent through participatory budgeting. In 2016, 158,964 people voted on how to spend nearly €100 million, including €10 million set aside for schools.

Paris and Porto Alegre are not the only cities to have tried participatory budgeting, more than fifteen hundred cities around the world have implemented some form of citizen-led budgeting. Showing that not only is it effective but it can be adapted to wildly different contexts and cultures.

Making participatory budgeting work in Africa

How can we make participatory budgeting work for Africa? Crucially, we should not be too prescriptive the contextual differences between countries, urban and rural areas, within cities, between arid, desert, coastal and forest areas, are too broad and diverse for a one size fits all solution. Rather, what we can focus on is putting the right elements in place that would allow participatory budgeting to take root.

  • Leadership buy-in. This has been critical in fostering a working and positive citizen-led budgeting process. Getting mayors, governors, and other local leadership to buy into the process creates the political space and bureaucratic support for it to work.
  • Engagement and the involvement of local civil society and community leaders. Who can help raise awareness and at least initially act as a trusted interlocutor between citizens and governments they are sceptical of.
  • Critically for participatory budgeting to work, people need to be able to participate, which means setting up spaces both physically and online where people can access information, propose ideas, debate them, vote on them and later track their progress.
  • Fundamentally for participatory budgeting to work, there must be a specific ringfenced budget available, which requires governments to set aside money that citizens can utilise.

This may all seem unlikely, but whether it was in 1989 in Porto Alegre Brazil, 2004 in Torres Venezuela, or in 2014 in Paris, these elements can and have come together. I see no reason to think that it cannot happen in Africa.

Democratic dollars

A study of participatory budgeting in Brazil not only found participatory budgets to be effective, but also to be versatile and flexible and led to the inclusion of traditionally marginalised groups in their governance.

Across the continent, we don’t just have a leadership problem we have a governance problem as well. We vote for “leaders” every few years and spend the intervening period complaining about their ineffectiveness, lack of service delivery, corruption, and stupidity. To fix this I firmly believe we must deepen our democracy and ground the policymaking process in the real needs and aspirations of citizens. Participatory budgeting is one way of doing this, giving communities a say in where some of their tax money goes, and actively seeking to address their needs and concerns. Democratising some of the Rands, Kwachas, Cedi’s, Shillings and Naira’s that are spent in vain on development every year.

It is not a panacea; our problems are diverse and will not be solved by one thing. But by bringing the power and the money closer to the people we can not only fund projects and services that are critical to those people we can strengthen our democracies and systems of governance. And that in doing so we can reshape the social contract and connection between the governed and their governments to be a genuine one of consent and delivery rather than the apathy, disappointment and coercion that all too often defines the social contract in Africa. And just as importantly, it will help Africa build a future where whole communities do not have to riot, and young men lose their lives for want of service delivery.